Discord

Helpdesk

Our events take place on a variety of VR platforms. Here you find help no how to:

  • Set up your VR apps and accounts
  • Join the sessions

The VR Platforms

For detailed information on the installation and account registration for each app click the buttons below.

If  an update for the VR app is available, please install it before joining.

VRChat

Set up
VRChat
Join sessions in
VRChat

Note: In order to participate in VRChat sessions, you need to join our VRChat Group.

Alterland

Set up and join
Alterland

Altspace

Set up and join
Altspace

Arrival.Space

Set up and Join
Arrival.Space

BurnerSphere

Set up
BurnerSphere

DEOVR

Set up and join
DEOVR

Foretell Reality

Set up and Join
Foretell Reality

Horizon Worlds

Set up and Join
Horizon Worlds

Neao Group Therapy

Set up and Join
Neao Group Therapy

PatchWorld

Set up and join
PatchWorld

RAUM

Set up and join
RAUM

Resonite

Set up and join
Resonite

Second Life

Set up and join
Second Life

VRExplorer

Set up and join
VRExplorer

Contact us

Join our live helpdesk on Discord. Signing up for a Discord account  is not necessary and can be skipped.

The live helpdesk is available during event times.

Discord Helpdesk

VRChat

Supported devices: Various VR headsets, Steam desktop, tablet or smartphone (Android 10 & iOS 17, 6GB RAM)

INSTALLATION

Search for VRChat in the app store on your device or in Steam and install the app.

USER ACCOUNT

You can create an account at https://vrchat.com/home/register. VRChat also allows you to log in with the Meta/Pico account on your headset, which can later be linked to an account created on the website.

Join the IMMERSIVE X Group

To get access to our sessions, join our VRChat group called “IMMERSIVE X“. After you have created your account, join the group at the following link:

https://vrc.group/IX25.4714

You will find a group-instance in your VRChat menu at the time the session starts. You may need to restart VRChat after your join request has been accepted.

Your Avatar

To ensure a smooth experience for all participants, Please wear an avatar with medium‚ good or excellent performance rating.

VRChat

Prerequisites

Make sure that you have joined our VRChat group (vrc.group/IX25.4714).

Joining a Session

  • If available, update VRChat.
  • Open the VRChat app.
  • Open the menu and navigate to “Groups”.
  • You will see an open instance on the Groups page, click on it to join.

Alterland

Supported Devices: Meta Quest.

Alterland First Steps

Before the session, participants will receive an invitation email from host of the event at Alterland. Once you have received the invitation, follow the first steps in this document:

Alterland First Steps PDF

Altspace

Supported Devices: Meta Quest 2 and upwards.

Set up Altspace

  • Install Altspace from the Meta store.
  • Create an Altspace account, or sign in if you already have one.
  • Information on how to join the session will follow soon.

 

We recommend to arrive early to the sessions to secure your spot.

Arrival.Space

Supported Devices: Web browsers in 2D and VR.

Joining a Session

Arrival.Space access works through the web browser. You will find the access link in your booked session.
  • Open the access link – type it into your VR device’s browser or click to enter in 2D.
  • You will enter our central space.
  • Find the gate to your session and enter.

For more information have a look at the Arrival.Space manual.

BurnerSphere

Supported Devices: Meta Quest, PC VR and PC standalone (Windows and MacOS).

Set up and join BurnerSphere

  • Go to burnersphere.com, click “Join Now“ and create your account and profile.
  • Install the app from the Meta store on your Meta Quest headset or find download options for your PC at profiles.burnersphere.com.
  • Start the BurnerSphere app and enter the 6-digit code at  burnersphere.com/code to connect the app to your account.

 

To join the  session

  • After you start the BurnerSphere app, you arrive directly at Center Camp.
  • Move to the Announcement Board (e.g. using the right thumbstick on Meta Quest).
  • Enter the portal next to the Announcement Board (portal only active while the event takes place).

DEOVR

Supported Devices: Common VR headsets.

Set up and join DEOVR

 

The room code will be provided in your booked session.

Foretell Reality

Supported Devices: Meta Quest, Windows desktop

INSTALLATION

Search for “Foretell Reality Group” in the Meta Store on your Quest 2, 3 or Pro and install the app or get the Windows desktop app at foretellreality.com/download-foretell/.

USER ACCOUNT

You will be provided with a user account and don’t need to create your own.

On Meta headsets Foretell Reality will use your Meta avatar.

join your session

You will receive an email with the client code, login credentials and a space name for the session you have booked. Enter these in the app and click on the space to join the session.

Horizon Worlds

Supported Devices: Meta Quest

INSTALLATION

  • Search for and install Meta Horizon Worlds on your headset.
  • Start the app once and experience the first-time user walk-through.
  • Customize your avatar to your liking.

USER ACCOUNT

Horizon Worlds uses the Meta account on your headset.

join your session

You will find the Meta Horizon world for your booked session in the session popup. With it:

  • Start Meta Horizon Worlds.
  • Click the magnifying glass icon at the top of the menu window in front of you
  • Search for the world and enter it to join

Hubs

Supported Devices: Web browsers in 2D and VR.

Joining a Hubs Session

You will find a room link in your booked session.

  • Open the room link in your web browser


From here you can either choose “Enter Room” directly or “Enter on Device” to continue in your VR headset:

  • Open the web browser on your VR headset.
  • Type in the given URL and load the page.
  • Type in the given Code to enter.
  • Give the necessary permissions if prompted.


For more information, check out the Hubs documentation.

Microsoft Mesh

Supported Devices: Meta Quest, Windows desktop

INSTALLATION

Search for and install Microsoft Mesh from the Meta Quest app store or in the Microsoft Store on Windows.

LINK USER ACCOUNT

You will be provided with Microsoft login credentials to join the session. It’s best to start preparing early, since set-up takes a while.

  • Start Microsoft Mesh on your headset. A pairing code will be displayed on screen. Open www.microsoft.com/devicelogin on your PC and enter the pairing code. If you are using the Mesh app on Windows, click “Sign In” instead.
  • If you are logged in with your own Microsoft account, select “Use another account”. You can also use a private browser window in which you are not logged in.
  • Enter the provided username and password and sign in
  • You will be prompted to reset the password; do so and then sign in again.
  • You will be required to set up two-factor authentication. Use your phone number or the Microsoft Authenticator app. We recommend the phone number, since it is quicker to set up.
  • Click “Continue” and put your headset back on, waiting for the app to fully load.


If you experience any issues after signing in, please restart the Mesh App on your headset.

If you wish, you can personalise your avatar in the app.

join your session

The session will appear in the “Happening Now” section of the dashboard. Click “Join” and then “Join Now” to enter.

naer

Supported Devices: Meta Quest

INSTALLATION

Search for and install Naer in the Meta Quest app store on your headset.

You can start Naer and go through the short tutorial. A user account is not necessary.

join your session

You will find your Naer room code in the popup window of the session you have booked.

In the app click on “Enter existing room” and enter the code to join.

Neao Group Therapy

Supported Devices: Meta Quest, Windows desktop

INSTALLATION

Search for “Neao” in the Meta Store on your Quest and install the app or get the Windows desktop app at neao.io/download-neao/.

USER ACCOUNT

You will be provided with a user account and don’t need to create your own.

join your session

You will receive an email with login credentials for the session you have booked. Enter these in the app and click on the space to join the session.

PatchWorld

Supported Devices: Meta Quest (3 or 3S and upwards recommended), Pico, HTC VIVE, PC VR, PC desktop

Set up and join PatchWorld

PatchWorld is a paid app, but you can use the free demo version to join the sessions.

  • Install PatchWorld through your device’s app store, through Steam or visit wiki.patchxr.io/Downloads for a list of installation options.
  • Start the app and Accept the license agreement, mic, and spatial permissions.
  • We recommend playing through the Intro World tutorial.
  • You can optionally create a user account in the app.

 

Joining a session

  • Start PatchWorld
  • Open the menu and go to “Community”
  • Find your booked session under “Events” and enter it.

 

For good performance, PC VR or Meta Quest 3 or 3S and upwards are recommended.

Visit Getting Started with PatchWorld for more information.

RAUM

Supported Devices: Meta Quest.

Grab your headset and dive into exciting sessions on RAUM! Connect with friends and industry pros, explore new ideas, and be part of the immersive future. Set up your account now and get in on the action!

Install RAUM

Download the RAUM app to your headset using the following link or search for “RAUM” in the Meta Horizon Store.
https://www.meta.com/de-de/experiences/raum/3073478306110626/

To access RAUM, you will need either:

  • A direct invitation sent to you via email, or
  • A link to a Join Page.

Pair Your Headset and Create an Account

You get an invitation link to a Join Page for each session. On your first join you can create an account and pair your headset:

  • Open your invitation link and click “Continue”.
  • Follow the instructions on the Join Page
  • Choose “Accept Invitation” and click on the device pairing icon.
  • Enter the generated pairing code into the RAUM app on your VR headset.


Watch Kinderleicht – How to pair your headset from an invitation page.

You can also pair your headset to your account later. On the website click on your profile icon, “Device” and then “Request pairing code”.

Enter your session

You will get an invitation link fore your booked RAUM session. The link comes via email and appears in the session pop-up about half an hour before it begins. Open the link to join the workspace.

To then enter your session:

  • If available, update the RAUM app.
  • Start the RAUM app.
  • Move forward towards the workspace tiles using the A or X key on your controllers.
  • Touch the tile for your session with your virtual finger to join.


Watch Kinderleicht – How to move.

Watch Kinderleicht – How to enter a space from my home.

Join the exploration space

You are invited to join the exploration workspace on Monday, November 10.

Resonite

Supported Devices: Windows PC VR.

Set up Resonite

Resonite is available on the digital distribution platform Steam for Windows PCs. Follow these steps to set it up:

  1. Install Steam and create a Steam account, if you do not have one.
  2. Install Resonite through Steam and create a Resonite account.
  3. Go through the Resonite Tutorial.
  4. Within the large Dash Menu go to Home.
  5. On your right you will see a vertical set of buttons.
  6. Set your Seated or Stand mode.
  7. Copy and paste the Session/World link into Resonite.
  8. If your FPS is running low, make sure to close any worlds you may have visited prior to joining your IMMERSIVE X Session.

 

Audio Settings
Within your Dash Menu you will find your Settings.
Here you can make sure your mic and headphones are set to look at your HMD’s.
Click on the Green button to Unlock your mic’s settings, now you can click and open the drop-down menu which shows all mics you have connected to your PC.
Click the one that corresponds with your HMD.
This applies to your headphones as well.

Desktop Mode in Resonite: youtube.com/shorts/GpV31trRlzo?si=y9pHugswGauWQ0QI

Your Controllers & Desktop Key Commands in Resonite: wiki.resonite.com/Basic_controls

Second Life

Supported Devices: PC standalone.

Set up and join Second Life

VRExplorer

Supported Devices: Meta Quest, Pico, PC VR, Windows desktop.

Set up VRExplorer

Before the session, participants will receive an invitation email from host of the event at at VRExplorer.

Once registered, download VRExplorer:

Somnium Space

Supported Devices: PC VR.

Install Somnium Space

This platform requires a powerful Windows PC and at least 6 GB of free storage. Please start your set up early, since the necessary downloads can take a long time. The developers’ recommendations (not minimum requirements) are as follows:

CPU: Intel i5 10600k / AMD 5 5600x
GPU: RTX 3070ti / AMD 6700XT
Memory: 16GB
Storage: 20GB SSD

To install Somnium Space, go to the website and click on “Play Now” in the top right corner.

https://www.somniumspace.com

After you have downloaded and installed the program and created an account, you still need to install the VR / desktop client in the launcher.

Once this is done, you can start. To do this, your VR headset must be connected to your PC with the appropriate program (Meta Link for Meta VR, Pico Connect for Pico headsets, Steam Link for Valve VR, etc.).

Make sure that the programs are set to allow apps from unknown sources and that the program is the default for OpenXR Runtime.

For further details see the Somnium Space documentation.

Spatial

Supported Devices: Meta Quest, mobile, web browser

To prepare your Spatial adventure, you will need a Spatial account and to pair your headset.

INSTALLATION

Search and install Spatial from the Meta Quest app store, find download information for mobile devices on www.spatial.io/download or access via your web browser under www.spatial.io.

USER ACCOUNT

We recommend creating an account on spatial.io instead of joining as a guest. This will allow you to participate in chat and communicate via voice.

Pair your headset
Start Spatial on your VR headset. A pairing code will appear. Visit spatial.io in a web browser and log in. Click on your username in the top right and on “Pair Headset”, where you can enter your pairing code.

Personalise your avatar
Once you’re registered, you’ll have the option to customize your profile and avatar on the website.

Spatial

Prerequisites

We recommend creating an account on the Spatial platform instead of joining as a guest. This will allow you to participate in chat and communicate via voice. See “Set up Spatial” for more information.

join your session

You will find an invitation link in the popup window of the session you have booked.

Open the invitation link in your web browser, which will add the event room to the “Shared with you” tab.

To join a session, search for the world name and click on the world to enter.

  • For Computer, Tablet, or Phone Users: It is recommended to use the Chrome browser for the best experience. Go to Spatial.io and search for the session’s world name to join the event.
  • For VR Users: Install the Spatial app and search for the session’s world name to join the event. (Please make sure your VR headset has the latest software update installed).


You find the Spatial world name in the popup window of the session you have booked.

Audio hints

  • No Sound?: If you’ve joined but don’t hear any sound, try refreshing your browser and rejoining. Sometimes this may need to be done a few times, especially if there are many people in the world. If in VR it is possible you need to restart your headset if it’s the first time downloading your application. (Please make sure your VR headset has the latest software update installed).
  • Check Sound Permissions: If refreshing doesn’t help, make sure you’ve granted permission for the browser tab to play sound. Typically, Chrome will prompt you to do this when you first enter the world. To enable sound, right-click on the tab and select “Unmute site” from the dropdown menu.
  • Adjust Audio Settings: Audio settings can be found in the top-right corner (click the three-dot icon). Then go to Settings > Audio & Video. Here, you can adjust the overall volume and the volume levels for different elements (music, voices, etc.).
  • Asking Questions During Q&A: If you wish to ask a question during the Q&A session, make sure your microphone is unmuted. Click the microphone icon to unmute (it should no longer be crossed out).
  • Still No Audio?: If people still can’t hear you, go to computer settings and make sure the correct microphone is selected.

SpatiaLink

Supported Devices: Meta Quest 2 and upwards.

Set up SpatiaLink

Get SpatiaLink access:
Note – Make sure to request access at least a day before the session.

  • Open www.meta.com/s/4GtEwPDeF and request access.
  • Wait until your access is granted. You will receive a message.
  • Now SpatiaLink appears in your app library, install as usual.

Join a session

You find information on joining in your booked session.

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